Adding a Maintenance Ticket Manually
On occasion, a tenant will call in with an issue and you and your team still want to keep track of the issue. The best way to do this is to create a ticket manually through the management portal.
Applying Notes to Maintenance
Notes can be a helpful way for members on your team to communicate as the maintenance issue gets resolved. Additionally, notes are great way to log communication to return to at a later date.
Updating Maintenance Ticket Status
When submitted, a maintenance ticket is "Open" by default; however, as you and your team make progress on the inquiry it is important to update the status to keep an accurate account of you portfolio's maintenance needs. In addition, when a status is changed the tenant who submitted the request is automatically updated via push notification!
Assigning Priority to Maintenance Tickets
Maintenance prioritization is helpful organizational tool for owners and managers to stay-on-top of the most urgent matters among your tenant-base. Owners/mangers can assign tickets with an high, medium or low priority status and use this input as a guideline for providing better service.