Help Center

On occasion, a tenant will call in with an issue and you and your team still want to keep track of the issue. The best way to do this is to create a ticket manually through the management portal.

Notes can be a helpful way for members on your team to communicate as the maintenance issue gets resolved. Additionally, notes are great way to log communication to return to at a later date.

When submitted, a maintenance ticket is "Open" by default; however, as you and your team make progress on the inquiry it is important to update the status to keep an accurate account of you portfolio's maintenance needs. In addition, when a status is changed the tenant who submitted the request is automatically updated via push notification!

Maintenance prioritization is helpful organizational tool for owners and managers to stay-on-top of the most urgent matters among your tenant-base. Owners/mangers can assign tickets with an high, medium or low priority status and use this input as a guideline for providing better service.