Landlords
Rent Collection
Accounting & Reporting
Management Dashboard
Maintenance Tools
Tenant Screening
Marketing Tools
Tenants
Pricing
Company
Support
Blog
Contact
Login
Free Trial
Help Center
Get advice and help from our expert team
Back to Help Center
Maintenance Requests
Maintenance Requests
Adding a Maintenance Ticket Manually
On occasion, a tenant will call in with an issue and you and your team still want to keep track of the issue. The best way to do this is to create a ticket manually through the management portal.
By
Alex Britton
Last updated:
October 9, 2019
Applying Notes to Maintenance
Notes can be a helpful way for members on your team to communicate as the maintenance issue gets resolved. Additionally, notes are great way to log communication to return to at a later date.
By
Alex Britton
Last updated:
October 9, 2019
Updating Maintenance Ticket Status
When submitted, a maintenance ticket is "Open" by default; however, as you and your team make progress on the inquiry it is important to update the status to keep an accurate account of you portfolio's maintenance needs. In addition, when a status is changed the tenant who submitted the request is automatically updated via push notification!
By
Alex Britton
Last updated:
October 9, 2019
Assigning Priority to Maintenance Tickets
Maintenance prioritization is helpful organizational tool for owners and managers to stay-on-top of the most urgent matters among your tenant-base. Owners/mangers can assign tickets with an high, medium or low priority status and use this input as a guideline for providing better service.
By
Alex Britton
Last updated:
October 9, 2019
Get Personal Support
email us
hello@ourcompany.io
call anytime
1800 583 281
support
Leave a message